1. THESE TERMS
1.2 Zangheim Limited is a company registered in England and Wales. Our company registration number is 10327533 and our registered office is at 91 Hamilton Road, London, England, NW11 9EE. Our registered VAT number is 257 0716 03.
1.3 You can contact us by telephoning our customer service team at 0207 781 8027 or by writing to us at email@example.com.
1.4 It is important to note that, subject to clause 1.5 below, the contract for the purchase of Goods is made with the relevant Seller even though Zangheim will process the Order.
1.5 Please note that in some cases, Zangheim will be acting as a Seller. You will be informed of this at the time you place Your Order.
1.6 Please read these terms carefully. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.7 Please note that before placing an Order you will be asked to agree to these terms. You will also be asked to agree to the terms provided by the relevant Seller (unless Zangheim is the Seller, in which case only these terms apply). If you refuse to accept these terms and the terms provided by the relevant Seller (where appropriate), you will not be able to place an Order via our Website.
2.1 In these terms and conditions:
(a) “Account” means the account of a User with Zangheim which is created when a User registers with Zangheim by completing the registration form available on the Website.
(b) “Bag” means the virtual shopping bag associated with a User’s Account on the Website which contains Goods selected by the User for purchase.
(c) “Customer”,“Your” and “You” means any User who purchases Goods from Zangheim via the Website pursuant to these terms and conditions.
(d) “Delivery” means the completion of delivery of an Order to a Customer.
(e) “Goods” means the goods ordered by and supplied to a Customer pursuant to an Order.
(f) “Listing” or “Listings” means a summary on the Website of Goods containing without limitation an image of the product (or a similar product), a description of the product and a statement of the price of the product.(
g) “Order” means any request by a User to purchase any Goods made by selecting one or more Listings, adding such Listings to their Bag and making payment for the contents of their Bag.
(h) “Seller” means a manufacturer, distributor and/or original retailer of any Goods for whom Zangheim markets, promotes and publishes such Goods through the Website and takes and processes Orders for such Goods from Customers. Where Zangheim is identified as the Seller this will be Zangheim itself.
(i) “Website” means any website published by Zangheim from time to time including without limitation the website at www.zangheim.com and its subdomains, any associated social networking profiles and any applications for mobile devices published by Zangheim from time to time.
(j) “User” means a user of the Website.
3. THE CONTRACT
3.1 When You place an Order via the Website You are buying directly from the Seller. We are not a party to the contract formed between You and a Seller and shall have no liability in respect of the same unless Zangheim is identified as the Seller for the relevant Order. We expect all of the Sellers on the Website to provide You with at least all the rights, privileges, options and protections set out in these terms.
3.2 Our shopping pages will guide You through the steps You need to take to place an Order via the Website. Our order process allows You to check and amend any errors before submitting Your Order. Please take the time to read and check Your Order at each page of the Order process. Once You have submitted Your Order the details will be sent to the Seller (or where Zangheim is the Seller We will start to process Your Order).
3.3 The acceptance of your Order will take place when We email you to confirm the Seller has accepted it, at which point a contract will come into existence between You and the Seller.
3.4 If the Seller is unable to accept Your Order, We will inform You of this in writing and will not charge you for the Goods. If You have already paid for the Goods, We will refund You the full amount including any delivery costs charged as soon as possible. This might be because the Goods are out of stock, because of unexpected limits on resources which they could not reasonably plan for, because they have identified an error in the price or description of the Goods or because they are unable to meet a delivery deadline You have specified.
3.5 The Seller will assign an order number to Your Order and tell You what it is when they accept Your Order. It will help us and the Seller if You can tell us the order number whenever you contact us about Your Order.
4.1 The Seller is solely responsible for the content of any Listing. We cannot guarantee that the information in any Listing is accurate, complete and not misleading
.4.2 The Seller is solely responsible for setting the price of the Goods, the delivery costs and any discounts attributed to those Goods (unless these are discounts applicable to the whole of the Website, in which case these are the responsibility of Zangheim).
5. THE GOODS
5.1 Goods may vary slightly from their pictures. The images of the Goods on the Website are for illustrative purposes only. We and the Seller cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.
5.2 The packaging of the Goods may vary from that shown in images on the Website.
5.3 Make sure your measurements are accurate. If Sellers are supplying Goods to measurements you have given to them you are responsible for ensuring that these measurements are correct.
6.1 Zangheim collects any amounts owing for all purchases of Goods made through the Website on behalf of Sellers.
6.2 The price of the Goods (which includes VAT) will be the price indicated on the order pages when you placed your Order. We take all reasonable care to ensure that the price of the Goods advised to You by the Seller is correct. However please see clause 6.4 for what happens if We or the Seller discovers an error in the price of the Goods You order.
6.3 If the rate of VAT changes between your order date and the date the Seller supplies the Goods, We and/or the Seller will adjust the rate of VAT that You pay, unless You have already paid for the Goods in full before the change in the rate of VAT takes effect.
6.4 It is always possible that, despite our best efforts, some of the Goods listed may be incorrectly priced. The Seller or Zangheim will normally check prices before accepting your Order so that, where the correct price of the Goods at Your order date is less than the stated price at Your order date, You will be charged the lower amount and You will be refunded any sums you have paid in excess of the correct price of the Goods. If the correct price of the Goods at Your order date is higher than the price stated to You, the Seller will contact You for Your instructions before accepting Your Order. If the Seller accepts and processes your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mispricing, the Seller may end the contract, instruct us to refund You any sums You have paid (unless We are the Seller, in which case We will refund such sums to You directly) and require the return of any Goods provided to You.
6.5 We accept payment with Visa, Mastercard, American Express and PayPal. You must pay for the Goods before they are despatched.
7.1 Sellers are responsible for delivering their sold Goods to Customers. The costs of delivery will be as displayed to You on the Website.
7.2 The Seller will endeavour to ship the Goods to You within 7 business days of accepting Your Order unless You have agreed otherwise with the Seller or unless a different timescale is specified during the order process.
7.3 Your Order will be marked as shipped once it has been shipped and You will be provided with a shipping notification.
7.4 Goods will be your responsibility from the time of delivery of the Goods to the address You gave in Your Order.
7.5 You own the Goods once We have received payment in full on behalf of the Seller (or on Our own behalf where We are the Seller).
7.6 If you order Goods from Our Website for delivery to a non-UK destination, Your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that We have no control over these charges and We cannot predict their amount.
7.7 You will be responsible for payment of any such import duties and taxes. Please contact Your local customs office for further information before placing Your Order.
7.8 You must comply with all applicable laws and regulations of the country for which the Goods are destined. Neither we nor the Seller will be liable or responsible if You break any such law.
7.9 If the supply of the Goods is delayed by an event outside of the Seller’s or Our control then We and/or the Seller will contact You as soon as possible to let You know and We and/or the Seller will take steps to minimise the effect of the delay. Neither We nor the Seller will be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the contract and receive a refund for any Goods You have paid for but not received.
7.10 If no one is available at Your address to take delivery and the Goods cannot be posted through Your letterbox, the courier will leave you a note informing You of how to rearrange delivery or collect the Goods from a local depot.
7.11 If after a failed delivery to You, You do not re-arrange delivery or collect the Goods from a delivery depot We and/or the Seller will contact You for further instructions and may charge You for storage costs and any further delivery costs. If, despite our reasonable efforts, We and/or the Seller are unable to contact You or re-arrange delivery or collection the Seller may end the contract and We and/or the Seller may charge You reasonable compensation for the net costs We and the Seller will incur as a result of Your breaking the contract.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 The Seller will have their own terms and conditions which will apply to the Order You place with the Seller (unless the Seller is Zangheim). However, in all cases as a minimum Your right to change your mind under the Consumer Contracts Regulations 2013 will be respected. For most products bought online You have a legal right to change Your mind from the date on which the Order is placed until the day 14 days after delivery of the Goods and receive a refund. If Your Goods are split into several deliveries over different days you have until 14 days after the day you receive the last delivery to change your mind about the Goods. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.2 You do not have a right to change your mind in respect of:(a) personalised products;(b) where the products are liable to deteriorate or expire quickly;(c) digital products after you have started to download or stream these;(d) services, once these have been completed, even if the cancellation period is still running;(e) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;(f) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and(g) any products which become mixed inseparably with other items after their delivery.
8.4 To end the contract with the Seller (including cases where Zangheim is the Seller), please let Us know by doing one of the following: (a) Phone or email. Call customer services on 0207 781 8027 or email us at firstname.lastname@example.org. Please provide Your name, home address, details of the Order and, where available, Your phone number and email address.(b) Online. Complete the form on our Website.(c) By post. Print off the cancellation form below and post it to Us and/or the Seller (if different) at the address on the form. Or simply write to Us at that address, including details of what You bought, when You ordered or received it and Your name and address.
8.5 If You end the contract for any reason after Goods have been dispatched to You or You have received them, You must return them to the Seller. You must post them back to the Seller at the address provided on their dispatch note or (if they are not suitable for posting) allow the Seller to collect them from You. If You are exercising your right to change your mind you must send off the Goods within 14 days of telling Us and / or the Seller You wish to end the contract. [Please call customer services on 0207 781 8027 or email email@example.com for a return label or to arrange collection.]
8.6 The Seller will pay the costs of return:(a) if the Goods are faulty or misdescribed;(b) if You are ending the contract because the Seller has told You of an upcoming change to the Goods or these terms, an error in pricing or description, a delay in delivery due to events outside the Seller’s control or because You have a legal right to do so as a result of something the Seller has done wrong.In all other circumstances (including where You are exercising your right to change Your mind) You must pay the costs of return.
8.7 If You are responsible for the costs of return and the Seller is collecting the Goods from You, we or the Seller (if different) will charge You the direct cost to the Seller of collection.
8.8 The Seller or We will refund You the price You paid for the Goods including delivery costs, by the method You used for payment. However, The Seller may make deductions from the price, as described below.
8.9 If you are exercising Your right to change Your mind:(a) The Seller may reduce Your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by Your handling them in a way which would not be permitted in a shop. If the Seller or We refunds You the price paid before the Seller is able to inspect the Goods and the Seller later discovers You have handled them in an unacceptable way, You must pay the Seller an appropriate amount.(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method offered. For example, if the Seller offers delivery of Goods within 3-5 days at one cost but You choose to have the Goods delivered within 24 hours at a higher cost, then We or the Seller will only refund what You would have paid for the cheaper delivery option.
8.10 The Seller will (or instruct Us to) make any refunds due to You as soon as possible. If You are exercising your right to change your mind then, if the Seller has not offered to collect the Goods, Your refund will be made within 14 days from the day on which the Seller receives the Goods back from You or, if earlier, the day on which you provide the Seller and/or Us with evidence that You have sent the Goods back to the Seller.
8.11 If You require a refund, upon written instructions from the Seller, We shall credit Your original credit/debit card or other payment method for the relevant sum within  business days.
9. IF THERE IS A PROBLEM WITH THE GOODS
9.1 If You have any questions or complaints about the Goods, please contact Us. You can telephone our customer service team at 0207 781 8027 or write to Us at firstname.lastname@example.org.
9.3 If You wish to exercise Your legal rights to reject Goods You must either post them back to the Seller or (if they are not suitable for posting) allow the Seller to collect them from You. The Seller will pay the costs of postage or collection. Please call customer services on 0207 781 8027 or email@example.com for a return label or to arrange collection.
10. EVENTS BEYOND OUR CONTROL We or a Seller shall have no liability to You if performance of any of our obligations under this agreement is prevented or restricted by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU AS A CONSUMER
11.1 We are not responsible for any loss or damage You suffer in relation to Your contract with the Seller (unless the Seller is Zangheim). Any breach of Your legal rights in relation to the Goods including the right to receive products which are: as described and match information provided to You and any sample or model seen or examined by You; of satisfactory quality; fit for any particular purpose made known to the Seller; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987 is the responsibility of the Seller.
11.2 We are responsible to You for foreseeable loss and damage caused by Us. If we fail to comply with Our obligations under these terms, we are responsible for loss or damage You suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.3 We do not exclude or limit in any way our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
11.4 Neither We or any Seller are liable for business losses. We provide the Website only for domestic and private use. If You use the Goods provided by Sellers via the Website for any commercial, business or re-sale purpose neither We nor the Sellers will have any liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
12.1 We will use the personal information You provide to us:(a) to inform Sellers of Your Order details and Your contact details;(b) to process Your payment for the Goods; and(c) if You agreed to this during the order process, to give You information about similar products available on the Website, but You may stop receiving this at any time by contacting us.
12.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
13. OTHER GENERAL TERMS
13.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell You in writing if this happens and we will ensure that the transfer will not affect Your rights under the contract.
13.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 If We or any Seller do not insist immediately that You do anything You are required to do under these terms or the contract with a Seller, or if We delay in taking steps against You in respect of Your breaking this contract, that will not mean that You do not have to do those things and it will not prevent Us or the Seller taking steps against You at a later date.
13.5 These terms are governed by English law and you can bring legal proceedings in respect of these terms in the English courts.
(Complete and return this form only if you wish to withdraw from the contract)
To: Zangheim Limited, 91 Hamilton Road, London, England, NW11 9EE., 0207 781 8027, firstname.lastname@example.org
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
[*] Delete as appropriate
© Crown copyright 2013.